Refund policy
At The Meeple Room, we want you to be satisfied with your purchase. If you're not completely happy with your order, we accept returns under the conditions outlined below.
Return Request Requirements
1. Timeframe
Return requests must be submitted within 7 days of receiving your package. Requests submitted after this period will not be eligible for processing.
2. Submission Method
All return requests must be submitted by email to info@themeepleroom.com. Phone requests cannot be processed.
What We Need from You
When submitting your return request, please include:
- Your order number
- Items you wish to return
- Reason for return
- Photos of the items to be returned
Return Shipping
Customer Responsibility: If the return is approved, you are responsible for all return shipping costs. You must use a tracked shipping method to ensure your return reaches us safely and provide the tracking number to the email reply from The Meeple Room. The Meeple Room is not responsible for items lost or damaged during return shipping.
Restocking Fee
A restocking fee will be applied to all returned items based on the condition of the product when we receive it.
Minimum Fee: 10% restocking fee for items returned in excellent condition
Variable Fee: The restocking fee will increase based on the condition of returned items, including but not limited to:
- Items with damaged packaging
- Items showing signs of use or wear
- Items missing original accessories or components
- Items with damaged or worn condition
The final restocking fee will be determined after we inspect your returned items and will be deducted from your refund.
Return Process
- Email your return request to info@themeepleroom.com
- We will review your request and provide return instructions within 2-3 business days
- Package items securely with original packing materials and packaging; then ship to the address provided
- Once we receive your return, we will inspect the items within 3-5 business days
- Your refund (minus restocking fee and original shipping costs) will be processed to your original payment method
Eligible Items
Items eligible for return include:
- Unopened games and accessories in original packaging
- Non-customized 3D-printed models
- Items purchased within the last 7 days
Non-Returnable Items
The following items cannot be returned:
- Items damaged by customer misuse
- Items that have been opened and used (unless defective)
- Customized or personalized items
- Gift cards
- Items returned after the 7-day window
- Items damaged during shipping (please process under our Item Replacement Policy above)
Refund Timeline
Refunds will be processed within 5-10 business days after we receive and inspect your returned items. Holidays and busier seasons may extend this process. Please note that it may take additional time for the refund to appear on your account depending on your payment provider.
Contact Information
To submit a return request, please email us at info@themeepleroom.com. Make sure to include all required information to expedite your request.
This policy is subject to change without notice. Please refer to the most current version on our website.